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検索キーワード:(件名: #Customer services)
該当件数:32件
The brave new service strategy : aligning customer relationships, market strategies, and business structures / Barbara A. Gutek and Theresa Welsh
New York : AMACOM , c2000
図書
Best practices in customer service / edited by Ron Zemke and John A. Woods
1st AMACOM ed.. - Amherst, Mass. : HRD Press. - New York, N.Y. : AMACOM , 1999
Customer service : skills and concepts for business / Robert W. Lucas.
Chicago : Irwin
Winning at service : lessons from service leaders / Waldemar Schmidt, Gordon Adler, Els van Weering
Chichester : Wiley , c2003
Emotional value : creating strong bonds with your customers / Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson
San Francisco : Berrett-Koehler Publishers , c2000
Batteries included! / Nigel May Barlow
London : Random House Business Books , 2000
Chichester : J. Wiley , c2003
Service leadership : the quest for competitive advantage / Svafa GrK̄nfeldt, Judith Strother
: cloth. - Thousand Oaks, Calif. : SAGE Publications , c2006
Breakthrough customer service : best practices of leaders in customer support / editor and contributor Stanley A. Brown
Toronto : Wiley , c1997
Customers as partners : building relationships that last / Chip R. Bell
1st ed. - San Francisco : Berrett-Koehler , c1994
Gower handbook of customer service / edited by Peter Murley
Aldershot : Gower , c1997
Five-star service solutions : winning ideas for achieving exceptional service in today's financial institutions / Barbara Sanfilippo.
Naperville, Ill. : Financial Sourcebooks
Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry
New York : Free Press , c1999
The service-dominant logic of marketing : dialog, debate, and directions / edited by Robert F. Lusch and Stephen L. Vargo
Armonk, N.Y. : M.E. Sharpe , 2006
Information systems : the customer service focus / Ivan F. Jackson
Basingstoke : Macmillan Press , 1998. - (Information systems series)
Customer loyalty : how to earn it, how to keep it / Jill Griffin
: pbk. - New York ; Tokyo : Lexington Books , c1995. - San Francisco : Jossey-Bass , 1997. - (The Jossey-Bass business & management series)
Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson
New York : AMACOM , c2003
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner
: international ed.. - 3rd ed. - Boston : McGraw-Hill/Irwin , c2003
IT services : costs, metrics, benchmarking, and marketing / Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews
Upper Saddle River, N.J. : Prentice Hall PTR , c2000. - (Enterprise computing series)
The innovator's solution : creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor
Boston : Harvard Business School Press , c2003
Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer
Englewood Cliffs, N.J. : Prentice Hall , c1994
2nd ed. - Boston ; Tokyo : Irwin/McGraw-Hill , c2000
The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen
: pbk. - Boston, Mass. : Harvard Business Review Press , c2016. - (The management of innovation and change series)
Service quality : research perspectives / Benjamin Schneider, Susan S. White
: pbk. - Thousand Oaks, Calif. : Sage Publications , c2004. - (Foundations for organizational science)
The Nordstrom way : the inside story of America's #1 customer service company / Robert Spector and Patrick D. McCarthy
2nd ed.. - New York : John Wiley & Sons , 2000
Quick response : managing the supply chain to meet consumer demand / Bob Lowson, Russell King, Alan Hunter
Chichester : J. Wiley , c1999
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne
2nd ed. - New York : John Wiley & Sons , 2000
Customer equity : building and managing relationships as valuable assets / Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas
Boston : Harvard Business School Press , c2001
Key customers : how to manage them profitably / Malcolm McDonald, Beth Rogers, Diana Woodburn
Oxford ; Boston : Butterworth-Heinemann , 2000
The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy
: pbk. - Hoboken, N.J. : John Wiley & Sons , c2005
Online customer care : strategies for call center excellence / by Michael Cusack
Milwaukee, Wis. : ASQ Quality Press , c1998
How Toyota became #1 : leadership lessons from the world's greatest car company / David Magee
: pbk. - New York : Portfolio , 2008, c2007