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検索キーワード:(件名: #Customer service)
該当件数:9件
Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal.
1st ed.. - New York : Harper & Row
図書
The complete guide to customer service / Linda M. Lash.
New York : Wiley
Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" / Mack Hanan, Peter Karp
: pbk. - New York : American Management Association , c1989
Keeping customers / edited,with an introduction by John J.Sviokla and Benson P.Shapiro.
Boston : Harvard Business Review
Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver
Thousand Oaks, Calif. : Sage Publications , c1994
Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux
London ; New York : Routledge , 1994. - (Marketing for managers)
Intelligent enterprise : a knowledge and service based paradigm for industry / James Brian Quinn ; foreword by Tom Peters
New York : Free Press. - Toronto : Maxwell Macmillan Canada. - New York : Maxwell Macmillan International , c1992
Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman
New York : Free Press. - Toronto : Maxwell Macmillan Canada. - New York : Maxwell Macmillan International , c1991
The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters
New York, N.Y. : New American Library , c1989