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検索キーワード:(件名: Service industries Management)
該当件数:27件
Managing service industries : organizational practices in a postindustrial economy / Peter K. Mills
Cambridge, Mass. : Ballinger Pub. Co. , c1986
図書
Services, marketing and management / Audrey Gilmore
: [pbk]. - London : SAGE , 2003
Services marketing management / Peter Mudie and Angela Pirrie
3rd ed. - Amsterdam ; Tokyo : Elsevier/Butterworth-Heinemann , c2006
Principles of service marketing and management / Christopher Lovelock, Lauren Wright
Upper Saddle River, N.J. : Prentice Hall , c1999
New service development : creating memorable experiences / editors, James Fitzsimmons & Mona J. Fitzsimmons
Thousand Oaks, Calif. : Sage Publications , c2000
Service management and operations / Cengiz Haksever ... [et al.]
2nd ed., international ed.. - London : Prentice Hall International , c2000
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons
3nd ed. - Boston : McGraw-Hill , c2001
Managing in the service economy / James L. Heskett
Boston, Mass. : Harvard Business School Press , 1986
Integrating service strategy in the manufacturing company / HervÀ Mathe, Roy D. Shapiro
1st ed. - London ; New York : Chapman & Hall , 1993
Operations management for service industries : competing in the service era / Glenn Bassett
Westport, Conn. : Quorum Books , 1992
Service management : strategy and leadership in service business / Richard Normann.
2nd ed.. - Chichester : Wiley
Managing services : marketing, operations, and human resources / {compiled by} Christopher H. Lovelock.
Englewood Cliffs, NJ : Prentice-Hall
Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors
Thousand Oaks, Cal. ; London : Sage , c2000
Managing services marketing : text and readings / John E. G. Bateson
Chicago : Dryden Press , c1989. - (The Dryden Press series in marketing)
Managing services marketing : text and readings / John E.G. Bateson, K.Douglas Hoffman
4th ed. - Fort Worth, Tex. ; Tokyo : Dryden Press , c1999
The professional services firm bible / John Baschab, Jon Piot
: hc. - Hoboken, N.J. : John Wiley & Sons , c2005
Product development for the service sector : lessons from market leaders / Robert G. Cooper, Scott J. Edgett
Cambridge, Mass. : Perseus Books , c1999
Coalitions and competition : the globalization of professional business services / edited by Yair Aharoni
London ; New York : Routledge , 1993
Competitive strategies for service organisations / Neil Botten and John McManus
Basingstoke : Macmillan Press , 1999
Managing innovation : cases from the services industries / Bruce R. Guile and James Brian Quinn, editors.
Washington, D.C. : National Academy Press. - (Series on technology and social priorities)
Service operations management / Robert G. Murdick, Barry Render, Roberta S. Russell.
Boston : Allyn and Bacon
At America's service : how corporations can revolutionize the way they treat their customers / Karl Albrecht.
Homewood, Ill. : Ill.
2nd ed. - Upper Saddle River, N.J. : NJ , c2002
Service level agreements : measuring cost and quality in service relationships / Andrew Hiles
1st ed. - London : Chapman & Hall , 1993
The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters
New York, N.Y. : New American Library , c1989
Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry
New York : Free Press , c1999
Marketing your services : a step-by-step guide for small businesses and professionals / Anthony O. Putman
New York : Wiley , c1990