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検索キーワード:(件名: #Service industries)
該当件数:52件
The Economics of services / edited by Gary Akehurst and Jean Gadrey.
London : Cass
図書
The Emerging service economy / edited by Orio Giarini for the Services World Forum, Geneva.
1st ed.. - Oxford {Oxfordshire} : Pergamon Press
Services, marketing and management / Audrey Gilmore
: [pbk]. - London : SAGE , 2003
Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors
Thousand Oaks, Cal. ; London : Sage , c2000
Service industries : growth and location / Peter Daniels
: hbk,: pbk. - Cambridge : Cambridge University Press , 1982. - (Cambridge topics in geography ; Second series)
Services marketing management / Peter Mudie and Angela Pirrie
3rd ed. - Amsterdam ; Tokyo : Elsevier/Butterworth-Heinemann , c2006
Services marketing : text and cases / Steve Baron and Kim Harris
: pbk,: hard. - 2nd ed. - Basingstoke, Hampshire : Palgrave , 2003
New service development : creating memorable experiences / editors, James Fitzsimmons & Mona J. Fitzsimmons
Thousand Oaks, Calif. : Sage Publications , c2000
Service management and operations / Cengiz Haksever ... [et al.]
2nd ed., international ed.. - London : Prentice Hall International , c2000
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons
3nd ed. - Boston : McGraw-Hill , c2001
Managing in the service economy / James L. Heskett
Boston, Mass. : Harvard Business School Press , 1986
Integrating service strategy in the manufacturing company / HervÀ Mathe, Roy D. Shapiro
1st ed. - London ; New York : Chapman & Hall , 1993
Operations management for service industries : competing in the service era / Glenn Bassett
Westport, Conn. : Quorum Books , 1992
Pacific trade in services / edited by Leslie V. Castle, Christopher Findlay.
Sydney : Allen & Unwin
Service management : strategy and leadership in service business / Richard Normann.
2nd ed.. - Chichester : Wiley
Managing services : marketing, operations, and human resources / {compiled by} Christopher H. Lovelock.
Englewood Cliffs, NJ : Prentice-Hall
Trade in services and developing countries / Organisation for Economic Co-operation and Development 著者
Paris : Organisation for Economic Co-operation and Development
Selling the invisible : a field guide to modern marketing / Harry Beckwith
New York : Warner Books , c1997
Managing service industries : organizational practices in a postindustrial economy / Peter K. Mills
Cambridge, Mass. : Ballinger Pub. Co. , c1986
Service level agreements : measuring cost and quality in service relationships / Andrew Hiles
1st ed. - London : Chapman & Hall , 1993
Principles of service marketing and management / Christopher Lovelock, Lauren Wright
Upper Saddle River, N.J. : Prentice Hall , c1999
2nd ed. - Upper Saddle River, N.J. : NJ , c2002
The professional services firm bible / John Baschab, Jon Piot
: hc. - Hoboken, N.J. : John Wiley & Sons , c2005
Product development for the service sector : lessons from market leaders / Robert G. Cooper, Scott J. Edgett
Cambridge, Mass. : Perseus Books , c1999
Managing services marketing : text and readings / John E. G. Bateson
Chicago : Dryden Press , c1989. - (The Dryden Press series in marketing)
Coalitions and competition : the globalization of professional business services / edited by Yair Aharoni
London ; New York : Routledge , 1993
Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman
New York : Free Press. - Toronto : Maxwell Macmillan Canada. - New York : Maxwell Macmillan International , c1991
Managing services marketing : text and readings / John E.G. Bateson, K.Douglas Hoffman
4th ed. - Fort Worth, Tex. ; Tokyo : Dryden Press , c1999
Competitive strategies for service organisations / Neil Botten and John McManus
Basingstoke : Macmillan Press , 1999
Managing innovation : cases from the services industries / Bruce R. Guile and James Brian Quinn, editors.
Washington, D.C. : National Academy Press. - (Series on technology and social priorities)
Technology in services : policies for growth, trade, and employment / Bruce R. Guile and James Brian Quinn, editors.
Add value to your service : the key to success / edited by Carol Surprenant.
Chicago, Ill. : American Marketing Association. - (Proceedings series)
Service operations management / Robert G. Murdick, Barry Render, Roberta S. Russell.
Boston : Allyn and Bacon
At America's service : how corporations can revolutionize the way they treat their customers / Karl Albrecht.
Homewood, Ill. : Ill.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner
: international ed.. - 3rd ed. - Boston : McGraw-Hill/Irwin , c2003
Services in transition : the impact of information technology on the service sector / edited by Gerald Faulhaber, Eli Noam, Roberta Tasley
What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle
pbk. : alk. paper. - London ; Naperville, IL : Nicholas Brealey Publishing , 1999
Services marketing : a European perspective / Christopher Lovelock, Sandra Vandermerwe, Barbara Lewis
3rd ed. - London ; Tokyo : Prentice Hall Europe , c1999
2nd ed. - Boston ; Tokyo : Irwin/McGraw-Hill , c2000
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz
5th ed., international ed. - Upper Saddle River, N.J. : Pearson Education International , c2004
Working in the service sector : a tale from different worlds / edited by Gerhard Bosch and Steffen Lehndorff
London ; New York, N.Y. : Routledge , 2005. - (Routledge studies in business organization and networks ; 32)
The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters
New York, N.Y. : New American Library , c1989
Brazil in the Uruguay Round of the GATT : the evolution of Brazil's position in the Uruguay Round, with emphasis on the issue of services / Ricardo Wahrendorff Caldas
Aldershot : Ashgate , c1998. - (Strategies and policies for the global political economy)
Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry
New York : Free Press , c1999
International tradability in insurance services : implications for foreign direct investment in insurance services / Transnational Corporations and Management Division, Department of Economic and Social Development
New York : United Nations , 1993. - (UNCTC current studies ; Series A ; no. 25)
Service industries marketing : new approaches / edited by Gillian Hogg and Mark Gabbott
London ; Portland, Or. : F. Cass , c1998
Work and life in the global economy : a gendered analysis of service work / edited by Debra Howcroft and Helen Richardson
: hardback. - Basingstoke : Palgrave Macmillan , 2010
Consumers and services / Mark Gabbott and Gillian Hogg
Chichester ; New York : J. Wiley , 1998
Panorama of EU industry 97,v2 / European Commission
Luxembourg : office for Official Publications of the European Communities , 1994-. - (Eurostat)
Marketing your services : a step-by-step guide for small businesses and professionals / Anthony O. Putman
New York : Wiley , c1990