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検索キーワード:(標準分類: 658.8/12)
該当件数:17件
Partnerships in providing customer service : a third-party perspective / by Bernard J. La Londe and Martha C. Cooper for the Council of Logistics Management.
Oak Brook, IL : The Council
図書
Customer service : skills and concepts for business / Robert W. Lucas.
Chicago : Irwin
Collaborative customer relationship management : taking CRM to the next level / Alexander H. Kracklauer, D. Quinn Mills, Dirk Seifert, editors
Berlin ; Tokyo : Springer , c2004
Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers
: cloth. - Hoboken, N.J. : John Wiley & Sons , c2004
Service quality : research perspectives / Benjamin Schneider, Susan S. White
: pbk. - Thousand Oaks, Calif. : Sage Publications , c2004. - (Foundations for organizational science)
Service leadership : the quest for competitive advantage / Svafa GrK̄nfeldt, Judith Strother
: cloth. - Thousand Oaks, Calif. : SAGE Publications , c2006
The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy
: pbk. - Hoboken, N.J. : John Wiley & Sons , c2005
Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" / Mack Hanan, Peter Karp
: pbk. - New York : American Management Association , c1989
The service-dominant logic of marketing : dialog, debate, and directions / edited by Robert F. Lusch and Stephen L. Vargo
Armonk, N.Y. : M.E. Sharpe , 2006
Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson
New York : AMACOM , c2003
Customer centered growth : five proven strategies for building competitive advantage / Richard Whiteley and Diane Hessan
: pbk. - Cambridge, Mass. : Perseus Books , c1996
Customer communications, 1999-2000 / Gill Wood
Oxford : Butterworth-Heinemann , 1999
Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer
Englewood Cliffs, N.J. : Prentice Hall , c1994
What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle
pbk. : alk. paper. - London ; Naperville, IL : Nicholas Brealey Publishing , 1999
Reading, Mass. : Addison-Wesley Pub. , c1996
Total relationship marketing : from the 4Ps-product, price, promotion, place- of traditional marketing management to the 30Rs-the thirty relationships- of the new marketing paradigm / Evert Gummesson
: pbk. - Oxford ; Boston, Mass. : Butterworth-Heinemann , 1999
Customer loyalty : how to earn it, how to keep it / Jill Griffin
: pbk. - New York ; Tokyo : Lexington Books , c1995. - San Francisco : Jossey-Bass , 1997. - (The Jossey-Bass business & management series)