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検索キーワード:(件名: #Consumer satisfaction)
該当件数:23件
Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" / Mack Hanan, Peter Karp
: pbk. - New York : American Management Association , c1989
図書
Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program / written by Jon Anton ; assisted by Debra Perkins
New York : Customer Service Group , c1997
Breakthrough customer service : best practices of leaders in customer support / editor and contributor Stanley A. Brown
Toronto : Wiley , c1997
Strategic customer care : an evolutionary approach to increasing customer value and profitability / Stanley A. Brown
New York : J. Wiley & Sons Canada , c1999
Customer loyalty and success / James J. Lynch
Basingstoke : Macmillan Business , 1995
Unreasonable hospitality : the remarkable power of giving people more than they expect / Will Guidara
hbk.. - New York : Optimism Press , 2022
Marketing : connecting with customers / Gilbert D. Harrell, Gary L. Frazier
Upper Saddle River, NJ : NJ , c1999
Seeking customers / edited, with an introduction by Benson P. Shapiro and John J. Sviokla
Boston, MA : Harvard Business School Pub. , c1993. - (The Harvard business review book series)
Customer loyalty : how to earn it, how to keep it / Jill Griffin
: pbk. - New York ; Tokyo : Lexington Books , c1995. - San Francisco : Jossey-Bass , 1997. - (The Jossey-Bass business & management series)
Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver
Thousand Oaks, Calif. : Sage Publications , c1994
Market-driven management : using the new marketing concept to create a customer-oriented company / by Frederick E. Webster, Jr
New York : Wiley , c1994. - (The Portable MBA series)
Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson
New York : AMACOM , c2003
Emotion marketing : the Hallmark way of winning customers for life / Scott Robinette and Claire Brand ; with Vicki Lenz
New York : McGraw-Hill , c2001
Managing retail consumption / Barry J. Davies and Philippa Ward
Chichester : Wiley , c2002
Customer centered growth : five proven strategies for building competitive advantage / Richard Whiteley and Diane Hessan
: pbk. - Cambridge, Mass. : Perseus Books , c1996
Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer
Englewood Cliffs, N.J. : Prentice Hall , c1994
Reading, Mass. : Addison-Wesley Pub. , c1996
Know your customer : new approaches to understanding customer value and satisfaction / Robert B. Woodruff, Sarah Fisher Gardial
Cambridge, Mass. : Blackwell Business , 1996
Handbook of customer satisfaction measurement / Nigel Hill
Aldershot, Hampshire, England ; Brookfield, Vt. : Gower , c1996
The dollarization discipline : how smart companies create customer value--and profit from it / Jeffrey J. Fox, Richard C. Gregory
Hoboken, N.J. : Wiley , c2004
Service quality : research perspectives / Benjamin Schneider, Susan S. White
: pbk. - Thousand Oaks, Calif. : Sage Publications , c2004. - (Foundations for organizational science)
Online customer care : strategies for call center excellence / by Michael Cusack
Milwaukee, Wis. : ASQ Quality Press , c1998
Multinational retailers and consumers in China : transferring organizational practices from the United Kingdom and Japan / Jos Gamble
: hardback. - New York, NY : Palgrave Macmillan , 2011. - (Consumption and public life)