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該当件数:26件
Online customer care : strategies for call center excellence / by Michael Cusack
Milwaukee, Wis. : ASQ Quality Press , c1998
図書
Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux
London ; New York : Routledge , 1994. - (Marketing for managers)
Customers as partners : building relationships that last / Chip R. Bell
1st ed. - San Francisco : Berrett-Koehler , c1994
Gower handbook of customer service / edited by Peter Murley
Aldershot : Gower , c1997
Customer relationship management : a strategic imperative in the world of e-business / editor and contributer, Stanley A. Brown
Toronto : J. Wiley , c2000
Collaborative customer relationship management : taking CRM to the next level / Alexander H. Kracklauer, D. Quinn Mills, Dirk Seifert, editors
Berlin ; Tokyo : Springer , c2004
Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers
: cloth. - Hoboken, N.J. : John Wiley & Sons , c2004
Service quality : research perspectives / Benjamin Schneider, Susan S. White
: pbk. - Thousand Oaks, Calif. : Sage Publications , c2004. - (Foundations for organizational science)
Service leadership : the quest for competitive advantage / Svafa GrK̄nfeldt, Judith Strother
: cloth. - Thousand Oaks, Calif. : SAGE Publications , c2006
The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy
: pbk. - Hoboken, N.J. : John Wiley & Sons , c2005
The Nordstrom way : the inside story of America's #1 customer service company / Robert Spector and Patrick D. McCarthy
2nd ed.. - New York : John Wiley & Sons , 2000
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne
2nd ed. - New York : John Wiley & Sons , 2000
Consumers and services / Mark Gabbott and Gillian Hogg
Chichester ; New York : J. Wiley , 1998
Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry
New York : Free Press , c1999
Best practices in customer service / edited by Ron Zemke and John A. Woods
1st AMACOM ed.. - Amherst, Mass. : HRD Press. - New York, N.Y. : AMACOM , 1999
Customer connections : new strategies for growth / Robert E. Wayland, Paul M. Cole
Boston, Mass. : Harvard Business School Press , c1997
Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver
Thousand Oaks, Calif. : Sage Publications , c1994
The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters
New York, N.Y. : New American Library , c1989
Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman
New York : Free Press. - Toronto : Maxwell Macmillan Canada. - New York : Maxwell Macmillan International , c1991
Winning at service : lessons from service leaders / Waldemar Schmidt, Gordon Adler, Els van Weering
Chichester : J. Wiley , c2003
Emotional value : creating strong bonds with your customers / Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson
San Francisco : Berrett-Koehler Publishers , c2000
Batteries included! / Nigel May Barlow
London : Random House Business Books , 2000
Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" / Mack Hanan, Peter Karp
: pbk. - New York : American Management Association , c1989
Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson
New York : AMACOM , c2003
Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer
Englewood Cliffs, N.J. : Prentice Hall , c1994
Customer loyalty : how to earn it, how to keep it / Jill Griffin
: pbk. - New York ; Tokyo : Lexington Books , c1995. - San Francisco : Jossey-Bass , 1997. - (The Jossey-Bass business & management series)