| 1 |
Customer loyalty : how to earn it, how to keep it / Jill Griffin
: pbk. - New York ; Tokyo : Lexington Books , c1995. - San Francisco : Jossey-Bass , 1997
|
| 2 |
Smart alliances : a practical guide to repeatable success / John R. Harbison, Peter Pekar Jr. ; foreword by William F. Stasior
1st ed. - San Francisco : Jossey-Bass , c1998
|
| 3 |
Leading corporate transformation : a blueprint for business renewal / Robert H. Miles
San Francisco : Jossey-Bass , c1997
|
| 4 |
The dynamic enterprise : tools for turning chaos into strategy and strategy into action / Lisa Friedman, Herman Gyr
1st ed. - San Francisco, Calif. : Jossey-Bass , c1998
|
