＜図書＞
Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson
| データ種別 | 図書 |
|---|---|
| 出版者 | New York : AMACOM |
| 出版年 | c2003 |
| 大きさ | xix, 172 p. : ill. ; 23 cm |
目次／あらすじ
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| 巻 次 | 配架場所 | 請求記号 | 登録番号 | 状 態 | コメント | ISBN | 刷 年 | 予約 |
|---|---|---|---|---|---|---|---|---|
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3階 | 673/D73 | 5002078581 |
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0814471714 |
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書誌詳細を非表示
| 内容注記 | Secret service systems : creating behind-the-scenes systems Secret service at work : implementing secret service systems Your front line is your bottom line : the value of your front-line people What are we really selling? : making it an experience Drilling for oil, in your own backyard : marketing to go deeper with your existing customers Creating passionate team members : creating a great corporate culture An opportunity to be a hero : turning customer complaints into positive experiences Enhancing the quality of lives around us : giving back E-nough : getting back to the face-to-face relationships |
|---|---|
| 一般注記 | Includes index |
| 著者標目 | *DiJulius, John R., 1964- |
| 件 名 | LCSH:Customer services LCSH:Consumer satisfaction LCSH:Customer loyalty |
| 分 類 | LCC:HF5415.5 DC21:658.8/12 |
| 書誌ID | 2000042558 |
| ISBN | 0814471714 |
| NCID | GA91547853 |
目次／あらすじ